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If you have any questions or require any information you couldn't find on this site, please get in touch with us via the form and we'll get back to you.

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Frequently asked questions

Can I cancel my participation?

The Customer may cancel planned classroom training as follows:

  • By written notice of more than forty-five (45) days prior to the first date of the training: Backbase will refund (or credit, as applicable) hundred percent (100) of the relevant Fees;  
  • By written notice of between forty-five (45) and thirty (30) days prior to the first date of the training: Backbase will refund (or credit, as applicable) fifty percent (50) of the relevant Fees; and
  • By written notice of less than thirty (30) days prior to the first date of the training: Customer may cancel however without refund of any Fees;  
  • For the avoidance of doubt, if the Statement of Work is signed by the Customer within less than thirty (30) days from the first date of the training, no cancellation is possible.

 

How can I pay for training?

eLearning courses can be purchased directly in our store via PayPal or credit card. Should you require an invoice as an alternative, please contact us. Classroom trainings will be billed via an invoice.

What are the system requirements for my device? (operating systems, audio, browser)

Every participant must have a computer that meets the following hardware requirements for running Backbase Software:

      Apple MacBook: Processor: i5, RAM: 16GB

      Windows-based Systems: Windows OS 64-bit edition, Processor: i5, RAM: 16GB

For trainings at your location, all the participants (including the trainers) must have internet access that provides them with the ability to download the software required for the training course, these details will be provided ahead of your training. 

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